Customer Success Manager (Southern Europe)

Anthropic's Customer Success team as a Customer Success Manager for Southern Europe. In this role, you will be the strategic partner and trusted advisor to our most complex customers, helping them harness the full potential of our AI capabilities. You will develop genuine partnerships with customers, understand their business objectives, and serve as a strategic advisor throughout their journey with us. You will also help customers scale their usage effectively, implement change management strategies, and maximize the value of their investment.

Responsibilities

• As one of our early CSMs in EMEA, you will have the opportunity to build regional processes, establish new customer relationships, and represent Anthropic's brand in a high-growth market.
• Establishing and nurturing strategic relationships with key decision-makers at customer organizations to understand their business objectives and identify opportunities for optimization and expansion.
• Leveraging deep knowledge of Anthropic's products and the customer's needs to proactively drive usage planning, monitor usage patterns, and identify optimization opportunities.
• Owning the customer experience across their lifecycle by managing comprehensive account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic.
• Experience explaining and demonstrating technical products to various audiences
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

Requirements

Fluency in French, Spanish and English

• Experience working in and building a growing region, while navigating across time zones with US-based headquarters
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
• Passion for AI and interest in responsible development of advanced systems
• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Strong project management skills and ability to manage multiple customer relationships
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• We encourage you to apply even if you do not believe you meet every single qualification

Pay

EUR 150,000 - 190,000