Technical Success Manager

About JFrog

Join JFrog, a leading software company, as a Technical Success Manager for the DACH region. In this role, you will focus on accelerating the adoption of JFrog products, exploring new opportunities for expansion, and enhancing customer loyalty. You will be the customer's trusted advisor, assist in creating an adoption/rollout plan, and work closely with the sales team to ensure customer success. Additionally, you will monitor customer health and perception of the JFrog brand, and be the first point of escalation for any issues.

Accelerate adoption of JFrog products and value realization, explore new opportunities for expansion.

Responsibilities

• Enhance customer loyalty by being the customer’s trusted advisor and focusing on their continuous interactions with JFrog.

Requirements

• Assist customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform.
• Ability to effectively liaise with customers and regional teams/leadership
• Occasional travel to visit customers in person in the DACH region

Native German speaker - Mandatory (read/write/speak)

• Flexibility in working hours to accommodate our global presence
• 3+ years of experience in the software industry, preferably in SaaS companies
• 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
• Ability to effectively present technical presentations
• Fluent English - Mandatory (read/write/speak)

Preferred

• Bachelor’s/Master's Degree in Technology or business/management