Senior Technical Support Engineer

Join Chainguard as a Senior Technical Support Engineer, where you'll tackle complex customer issues involving Chainguard Images, communicate effectively with both technical and non-technical audiences, and contribute to the overall success of the company. Enjoy benefits such as equity options, unlimited PTO, remote work flexibility, and comprehensive health coverage.

About Chainguard

Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut

Responsibilities

• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
• Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
• A curious soul who learns faster than a caffeinated squirrel

Requirements

• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
• You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world
• 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers
• You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff
• You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more
• You’ve spent 5+ years supporting enterprise customers with a confident, calm approach

Preferred

• Startup experience? Even better. You’ve navigated fast lanes before
• Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning

Pay

USD 120,000 - 137,000

Benefits

• You deliver top-tier customer experiences with stellar written and verbal communication