Billing & Collections Specialist (Interim)

Join our team as an Interim Billing and Collections Specialist for a 6 to 12-month period. In this role, you will handle high-volume daily tasks, manage customer queries, follow up on overdue balances, apply incoming customer payments, validate customer master data, prepare monthly AR ageing reports, and support month-end close. You should have at least 3 years of experience in accounts receivable, billing, or collections, and be familiar with Microsoft Dynamics 365 Business Central and Zendesk. Excellent written English and strong attention to detail are essential.

Responsibilities

• Assumer les tâches quotidiennes à fort volume liées à la facturation et aux recouvrements, permettant à l'équipe de se concentrer sur les comptes clés et l'amélioration des processus.
• Gérer la boîte de réception de facturation et les tickets Zendesk, en répondant aux demandes des clients et en suivant les soldes impayés.
• Appliquer les paiements des clients aux éléments ouverts dans Microsoft Dynamics 365 Business Central et valider les données maîtresses des clients.

Requirements

• 3+ years experience in accounts receivable, billing or collections, including customer payment queries and cash application
• Availability for at least 6 months
• Hands-on experience with Microsoft Dynamics 365 Business Central
• Excellent written English: clear, friendly and accurate customer communication

Experience with a ticketing tool such as Zendesk

• Strong attention to detail and discipline in following defined processes
• Ability to get up to speed within days with light onboarding