Manager of Customer Success Engineering

Join GitLab as the Manager of Customer Success Engineering, where you'll lead a team of technical specialists to drive GitLab adoption and value realization across the Americas. You'll design and execute scalable technical enablement programs, collaborate with cross-functional teams, and mentor team members. This is a remote position with flexible scheduling and a focus on customer outcomes and scalable impact.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application

Responsibilities

• Lead a team of technical specialists to drive GitLab adoption and value realization across the Americas.
• Design and run scalable technical enablement programs to help customers unlock business outcomes from GitLab.
• Collaborate closely with Sales, Renewals, and cross-functional teams to align technical enablement with commercial objectives.
• Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches
• Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders
• Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions
• Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives

Requirements

• Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact
• Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab’s platform and evolving DevSecOps practices
• Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths
• Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes

Pay

USD 124,800 - 210,600