Senior Developer Support Engineer (Builder Experience, BX)

Okta as a Senior Developer Support Engineer on the Builder Experience team. In this role, you will provide advanced technical assistance, troubleshoot complex issues, and advocate for our customers and partners.

Responsibilities

• You will also have the opportunity to influence product and engineering decisions and build proactive solutions using AI-assisted development tools. - Assurer la prise en charge technique avancée et la résolution de problèmes complexes pour les clients d'Okta, en particulier en ce qui concerne les SDK d'Okta et les protocoles d'authentification. - Recommander des solutions robustes et des meilleures pratiques pour aider les développeurs et les partenaires à intégrer et à évoluer sur la plateforme d'Okta. - Écrire des articles de connaissance de haute qualité pour l'auto-résolution et partager des connaissances au sein de l'écosystème des développeurs. - Communication & Collaboration: Exceptional written and verbal communication skills across multiple channels (docs, chat, live calls) with the self-direction to work independently or collaborate cross-functionally - Web & API Architecture: Hands-on experience supporting or building cloud applications, RESTful APIs, and web frameworks (e.g., Node.js, Django/Flask, , Rails) - Education & Experience: BA/BS/MS in Computer Science, MIS, or a related technical discipline, paired with 4+ years of experience in developer support, technical support, solutions engineering or software development with significant customer facing experience - Problem Solving & Advocacy: Deep technical troubleshooting skills paired with strong empathy for developers, advocating for customer success in a dynamic, fast-paced environment - Programming Proficiency: Fluency in at least one statically typed language (e.g., C#, C++, Java) and one dynamically typed language (e.g., Python, JavaScript, Ruby) - Modern Tech & AI Tooling: Familiarity with AI-assisted development tools and protocols (e.g., Claude, OpenAI Codex/Copilot, MCP servers) - Experience supporting Identity and Access
• Management (IAM) solutions within enterprise environments - Hands-on experience with modern authentication and authorization protocols (SAML 2.0, OIDC, OAuth 2.0) - Deep understanding of enterprise SCIM provisioning, including custom schema design, attribute mapping, lifecycle flows, and troubleshooting common failure patterns - Proven success building, maintaining, or supporting third-party ISV and technology partner integrations at scale - Exposure to modern AI tools and frameworks (e.g., Model Context Protocol / MCP, Claude, OpenAI Codex) - Experience supporting multi-tier (n-tier) web application architectures