Join OpenTable as an Associate Onboarding Specialist, where you'll be the first point of contact for restaurants after the sale is complete. You'll review and organize account information, complete administrative tasks, collect initial customer information, support initial configuration, and direct the account to the appropriate onboarding path. This role requires attention to detail, clear communication, and a customer-centered approach. You'll benefit from generous parental leave, paid vacation, and opportunities for learning and development.
Review and organize account information, complete defined administrative and setup activities, collect initial customer information, and support initial configuration.
Maintain accurate records in Salesforce, prepare clear information for the Onboarding Specialist who receives the account, and communicate clearly and professionally with restaurant partners and internal teams.
Participate in coaching, calibration, shadowing, and quality-review activities, and use approved AI and automation tools responsibly to support productivity and work quality.
Basic ability to learn and use Salesforce, collaboration tools, spreadsheets, and approved AI tools
Requirements
Clear written and verbal communication skills
Experience supporting software setup, customer onboarding, implementation, or technical troubleshooting
Demonstrated ability to manage detailed work accurately and meet agreed deadlines
A customer-centered, inclusive, and team-oriented approach
Ability to follow a structured process while recognizing when information is incomplete or inconsistent
Strong organization, follow-through, and attention to detail
Demonstrated ability to learn new systems, processes, and product concepts
Ability to manage a defined workload in a remote or distributed environment
Comfort asking questions and escalating risk early
Experience in customer service, hospitality, restaurant operations, onboarding, implementation, account support, or a related operational environment; equivalent experience may be considered
Native level proficiency in Italian and fluency in English
Willingness to learn restaurant operations, OpenTable products, and customer lifecycle processes
Preferred
Experience using Salesforce or another CRM, workflow, or case-management system
