Customer Success Manager

Join Papirfly, a leading MarTech company, as a Customer Success Manager in London. You'll build strong relationships with clients, drive product adoption, and manage a portfolio of 25-35 clients. This role offers hands-on experience with a powerful platform, a clear path for career growth, and a collaborative culture that values new ideas and real impact.

建立和维护与客户的长期关系，成为客户生命周期中的可信赖合作伙伴。

Responsibilities

• 跟踪客户的价值实现、产品采用和客户健康状况，确保客户在合同期间保持续约准备状态。
• 识别和推动追加销售和交叉销售机会，主导客户对话并引入账户管理团队。

Requirements

• If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity
• 2-3 years of experience in a Customer Success or Account Management role in a SaaS company
• Must be based in London and excited about working in a hybrid, collaborative environment
• Exposure to marketing teams or marketing technology platforms (not required but beneficial)

Excellent communication and relationship-building skills

• High levels of organisation and confidence in managing multiple priorities and customer needs
• Pro-activity, curiosity, and an eagerness to learn - comfortable asking questions and proposing new ideas

Preferred

• Additional languages (French, Swedish, Norwegian or German) are an added benefit