Product Operations Specialist

Join Plaid, a leading fintech company on a mission to unlock financial freedom for everyone. As a Product Operations Specialist, you will play a crucial role in translating leadership priorities into the tools, training, and processes needed for successful product support. You will have full ownership of a suite of Plaid products, identify operational gaps, streamline product readiness, and ensure customer feedback is heard and acted upon. This role offers opportunities for growth and career progression within the company.

Responsibilities

• Drive Product Launch Readiness by identifying documentation, tooling, and process gaps before new features launch.
• Empower Internal Teams by building clear step-by-step guides, troubleshooting workflows, and training materials.
• Bridge Customer Insights to Product Strategy by analyzing frontline feedback using data to quantify customer pain points.

Requirements

• Self-Directed Problem Solving: Comfort operating in ambiguous environments—identifying high-impact work independently rather than waiting for direction
• Data-Driven Analysis: Proficiency with SQL to pull, join, and analyze operational metrics independently to back up your recommendations with evidence
• Proven Track Record in Customer-Facing Technical Work: Experience in technical support, solutions engineering, implementation, or product enablement where you served as a trusted advisor
• Influence Without Authority: Ability to build strong cross-functional relationships and inspire change using data and clear reasoning
• Technical Communication: Ability to write clear, structured documentation for both technical partners and senior decision-makers

Pay

USD 130,800 - 163,200