Senior Implementations Specialist

Join Rain as a Senior Implementations Specialist, where you'll support external clients and internal teams in the implementation of our solutions. You'll manage the implementation process end-to-end, configure and implement customers according to best practices, and collaborate closely with Product and Engineering. This role offers remote work options, opportunities for growth, and a flexible benefits package.

Responsibilities

• Support external clients and internal teams in the implementation of Rain for both new and existing customers.
• Proactively project manage the implementation process end-to-end to achieve customers' target timelines and goals.
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements & needs.
• As a Senior Implementations Specialist at Rain, you can operate in a fast-paced, dynamic environment. You nerd out about SaaS integrations and are naturally curious. You believe that data-led decision making is the norm. You see feedback or failure as motivation to learn and grow. And you relate to our core mission of helping people find financial freedom

Requirements

• Experience working with JIRA, Hubspot, Salesforce, and similar systems of customer record

2+ years of relevant implementation or onboarding experience

• 1+ year in a customer facing role managing stakeholders and timelines
• Demonstrated ability to manage multiple projects at once without compromising
• Strong project management and prioritization skills
• General curiosity and desire to learn

Preferred

• Experience with HCM and HR Tech preferred

Pay

USD 80,000 - 100,000