Staff Software Engineer/Tech Lead (Patient Experience)

Ro, a healthcare technology company, as a Staff Software Engineer/Tech Lead on the Patient Experience team. In this role, you will be responsible for the patient-facing platform that supports patients throughout their care journey. You will design the architecture and technical foundations for continuous iteration and personalization of patient intake.

Responsibilities

• You will collaborate closely with engineering, product, design, and data teams to translate complex clinical information into clear, intuitive next steps for patients.
• Additionally, you will lead complex backend engineering work and shape ambiguous problems from the earliest stages.
• Serve as a technical and architectural leader for the systems that help patients discover, start, and continue their care with Ro.
• Design the architecture and technical foundations that allow for continuous iteration on and personalization of patient intake.
• Lead complex, backend-oriented engineering work across healthcare intake and prescription flows, commerce, merchandising, subscriptions, renewals, and related patient experiences.
• Deep backend and systems design expertise, with the ability to reason across services, APIs, data flows, dependencies, and architectural boundaries
• A track record of leading architecture across complex, interconnected systems, partnering effectively with other engineering teams and influencing technical direction across organizational boundaries
• Strong product judgment, with a demonstrated ability to connect technical and architectural decisions to patient, growth, and business outcomes

Requirements

• Strong technical judgment and a track record of impact, demonstrated through the scope and complexity of problems you’ve led
• The ability to move fluidly between product and systems thinking, understanding the patient experience while reasoning deeply about the architecture that enables it
• Experience leading technical work for consumer-facing growth experiences, such as acquisition, onboarding, conversion, merchandising, subscriptions, retention, or renewal
• Deeply outcome-oriented and naturally curious, with a track record of measuring impact, learning from results, and continuously finding ways to improve both the product and how you work
• Comfort operating in ambiguous, cross-functional environments, creating clarity, navigating tradeoffs, and driving complex technical work forward
• Strong backend engineering fundamentals and experience building complex, production systems, with proficiency in Python or enough experience with similar languages to quickly become effective in Ro’s Python-based stack

Preferred

• Experience with healthcare, commerce, or another regulated or data-sensitive domain is a plus

Join

USD 223,100 - 311,000