People Operations Coordinator

Join our People Team as a People Operations Coordinator, where you'll be the first point of contact for colleagues in Boston and across the Americas. This hands-on role offers real autonomy, with a focus on People Operations, employee relations and advisory, and Workplace Experience. You'll maintain accurate people records, coordinate onboarding, act as a first-line advisor on employee relations matters, and keep the Boston office running smoothly. This position is ideal for someone who enjoys variety and is comfortable working independently.

Hands-on Workday experience: entering data, maintaining records and pulling reports you can trust

Responsibilities

• Be the first point of contact for employee queries, resolving them in our ticketing system or pointing people to the right information, and use AI tools to speed up routine drafting and tracking while protecting confidentiality.
• Act as first-line advisor on employee relations matters such as leave, performance concerns, accommodation requests and complaints, triaging cases and handling straightforward ones end to end.
• Keep the Boston office running smoothly: supplies, kitchen stock, shared spaces and equipment, in line with health and safety standards.
• This role suits someone who enjoys variety and is equally comfortable handling an ER case in the morning, cleaning up HR data in the afternoon, and setting up for an all-hands the next day

Requirements

• Proficient in business English and comfortable with Slack, Zoom and Google Workspace. Spanish or Portuguese is a plus
• Autonomy: you are comfortable working independently and making sound calls day to day, with your manager and People team in Europe
• Experience in a People or HR operations, coordination or advisory role, including first-line ER and a working knowledge of US federal and Massachusetts employment law
• A great listener and clear communicator, calm under pressure, and trusted with confidential matters
• Experience working in an international HR team, where your manager and/or colleagues were based outside the US
• Experience using a ticketing system (e.g. Zendesk, ServiceNow, Freshdesk) to log, track and resolve employee queries
• Highly organized and detail-oriented, juggling competing priorities without dropping the ball
• Experienced in a fast-growing tech or SaaS business, with exposure to other US states, Canada or LatAm (a plus)
• Hands-on, proactive and flexible, happy to switch between an advisory conversation, a systems clean-up and setting up a room