Principal Presales Engineer

Join Twilio as a Principal Presales Engineer, a key role in our sales team responsible for delivering technical wins for customer accounts. You will lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, and build customer trust in Twilio solutions. This position offers autonomy, leadership opportunities, and the chance to make a significant impact in the future of communications.

Lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions.

Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

USD 138,872 - 192,880

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Building with REST APIs

Requirements

• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Excellent communicator and presenter able to gain audience confidence
• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Backend (Java, C#, Node.js, Python, PHP)
• Experience with new business accounts and evangelizing new use cases and technology

Preferred

• Previous software development experience in one or more of the following areas:
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Previous experience in Telecom, SIP, Contact Center, or Security
• Experience with sales methodologies