Partner Solution Engineer

Join the ServiceNow Partner Design Studio as a Partner Solution Engineer. In this role, you will shape partner-branded solutions using an AI-first approach, helping partners design, validate, and accelerate differentiated solutions on the Now Platform. You will lead design workshops, apply an AI-first mindset, and provide expert architecture and AI readiness guidance. Additionally, you will collaborate with Product and Engineering teams, mentor partner design and solution teams, and support partners in defining go-to-market strategies.

About ServiceNow

Concevoir, valider et accélérer des solutions différenciées sur la plateforme Now en utilisant la pensée design et l'architecture technique.

Responsibilities

• Définir les architectures de référence, les normes de conception et les modèles validés que les partenaires construisent, en servant d'autorité technique déployée.
• Mentorer les équipes de conception et de solution des partenaires, en développant leurs capacités dans le développement de solutions natives à l'IA.

Requirements

• Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy patterns
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Clear communicator comfortable engaging at the CxO level, translating complex technical topics into actionable business insights
• Significant experience working with technology partners at either a partner or OEM level, including solution design and reference-architecture definition
• Deep curiosity and expertise in AI technologies, emerging trends, and design thinking methodologies
• 8+ years in solution architecture, technical sales, pre-sales, or similar roles with deep platform architecture experience
• Experience facilitating workshops, design sessions, and collaborative innovation exercises that produce tangible outcomes
• Proven ability to guide partners through complex solution designs and business strategy discussions
• Business development background: experience developing partner go-to-market plans or new solution plays
• ServiceNow platform development experience and/or ServiceNow certifications (CSA, CAD, CIS, architectural certifications)
• Design Thinking training or certification; experience applying human-centered design principles in partner-facing design and standards work

Preferred

• AI and automation expertise: knowledge of generative AI, predictive analytics, or automation tools in enterprise solutions
• Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector
• Familiarity with competitive cloud or enterprise software platforms