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Desktop Support Technician

Veson Nautical

Join our team as a Desktop Support Technician, where you will provide high-quality technical support to end users across the organization. You will troubleshoot, maintain, and optimize end-user systems, support remote and on-site employees, and implement IT projects that enhance the technology experience. You will also serve as a primary point of contact for IT issues, contribute to IT process documentation, and support the organization in maintaining a secure and compliant IT environment.

Responsibilities

  • Provide high-quality technical support to end users, troubleshoot and resolve issues related to desktops, laptops, and peripheral devices.
  • Deploy, configure, and image computers during new hire onboarding or equipment refresh cycles, and maintain presentation equipment for corporate events.
  • Manage the Jira ticket queue, prioritizing incoming requests based on urgency and impact, and perform basic upfront troubleshooting to resolve or appropriately route issues.
  • Proficiency with Active Directory, Group Policy, Microsoft Entra admin center, Intune Microsoft 365, Autopilot, and related tools

Requirements

  • High integrity and a proactive, positive approach to work, thriving in a fast-paced, entrepreneurial environment
  • Familiarity with deploying and managing end-user systems, network devices, and productivity software
  • Excellent communication skills, capable of explaining technical concepts to non-technical users
  • Broad understanding of operating systems, hardware, networking equipment, and desktop infrastructure
  • Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or related field preferred; or equivalent professional experience
  • Track record of learning and applying new technologies to resolve IT problems efficiently
  • Experience providing desktop support in a global environment, particularly with Microsoft and Dell products
  • Strong problem-solving, critical thinking, and decision-making skills

Preferred

  • Industry certifications (e.g., Microsoft 365, CompTIA A+) are a plus