Product Support Intern

WATI.io

Bengaluru, India
Internship
Intern/New Grad
Posted 23 Oct 2026

Internship Duration : 6 months (paid internship)

We are looking for a Support Intern to join our Customer Support team and gain hands-on experience in supporting a fast-growing SaaS product. This role is ideal for someone who wants to build a career in customer support, customer success, or SaaS operations.

As a Support Intern, you will work closely with experienced support specialists to assist customers via tickets and live chat, learn product workflows, and understand how world-class SaaS support teams operate.

About WATI.io

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and Wati AI powered by AI Copilot, Astra AI Agent and flexibility to add your own LLMs/AI.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

Responsibilities

Respond to customer queries via tickets and live chat under guidance

Understand customer issues and provide accurate, timely resolutions

Escalate bugs and complex issues to internal teams with proper documentation
Learn and follow SLAs, response time, and quality standards

Update internal knowledge base and FAQs

Assist in testing product features and reproducing customer-reported issues
Analyze recurring issues and suggest improvements to support processes
Maintain clear and professional communication with customers
How SaaS customer support operates end-to-end
Ticketing systems, live chat tools, and CRM workflows
Basics of product troubleshooting and root cause analysis
Customer communication best practices
Working with Engineering, Product, and QA teams
Support metrics such as FRT, ART, CSAT, and ticket categorization

Requirements

Strong written and verbal communication skills
Willingness to learn and a customer-first mindset
Basic understanding of web applications (browsers, internet, SaaS tools)
Good problem-solving and analytical skills

Ability to work in a fast-paced environment

Currently pursuing or recently completed a degree in any discipline
Familiarity with support tools like Zendesk, Freshdesk, Intercom, etc.
Individuals looking to start a career in tech without heavy coding requirements
Fast learners with strong communication skills

Preferred

Basic knowledge of SaaS or B2B products
Basic technical knowledge (APIs, logs, SQL, or HTML)
Prior internship or customer-facing experience
Students or fresh graduates interested in SaaS, Technical Support, Customer Support, or Customer Success

Benefits

Hands-on experience in a real-world SaaS support environment
Mentorship from experienced support leaders