General Manager, Central (Delivery Station Regional Leader)

Reporting to the Vice President of Operations, the General Manager, Central owns the Central region end-to-end: inbound sort, warehouse operations, and final-mile delivery from Pittsburgh to Austin. The region is anchored by our Indianapolis and Dallas regional sorts, which feed the Midwest and Texas networks respectively.

About Jitsu

• These tools assist our team; hiring decisions are made by people.
• Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience.
• Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth.
• Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers.
• Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

Responsibilities

• Warehouse and sort.
• Run safe, efficient operations at every Central site, including the Indianapolis and Dallas regional sorts that downstream markets depend on to make their routes each morning.
• Final mile.
• Own on-time delivery and every final-mile metric for the region, from dispatch through delivery completion and the customer's experience at the door.
• Driver Services and Network Capacity support you with driver supply, forecasting, and capacity planning.
• You own the results.
• People.
• Lead site operations managers and a regional planning manager, and develop the supervisors and leads beneath them.
• Hire well, coach directly, hold people accountable, and build a robust leadership bench.
• Cost and performance.
• Build budgets and forecasts with Finance and explain the variance.
• Standard work.
• Put a daily operating rhythm, scorecards, and standard processes in every building.
• Support the rollout of new systems across the region.
• Safety and compliance.
• Partner with EHS and Loss Prevention to keep sites safe, audit-ready, and compliant.
• Customers.
• Be the regional operations contact for key shippers.
• Root-cause service failures, implement robust action plans, and close them for good.
• Growth.
• Launch new sites and lanes in support of the company's ongoing expansion.

Requirements

• 10+ years of operations experience in logistics, parcel, or warehousing, with 5+ years leading multi-site operations through managers
• Direct operating experience in both warehouse or sort operations and final-mile delivery
• Ownership of a P&L or cost center, including budgeting, forecasting, and labor planning A track record of developing managers who went on to run their own sites Data-driven decision making at pace, with quantifiable results.
• Strong Excel or Google Sheets skills.
• Comfort building process and structure in a high-growth environment where the systems are still being built in parallel with live operations.
• Clear, direct written and verbal communication

Preferred

• Bachelor's degree in Supply Chain, Logistics, Engineering, Business, or a related field
• Experience operating with independent contractor or gig delivery fleets E-commerce and small parcel experience
• Lean, Six Sigma, or similar continuous improvement background SQL, Claude, Gemini proficiency

Pay

• The targeted base salary range for this role is listed in the compensation section below.
• Actual salary may be above or below this range based on location, skills, and relevant experience.
• In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

Benefits

• labor productivity, cost per package, and third-party labor and vendor spend.

Hours

This position requires weekend, night, and holiday hours according to the needs of the company. There is not a set shift as this is a 24/7 operation, with the Daily Sort taking place overnight. As part of the site leadership team, this role requires on-call availability and flexibility to provide on-site coverage across shifts often.

Physical Requirements

The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position. -Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl. -Move or lift up to 60 pounds at times.

Travel

This position can require up to 25% travel nationally as coverage support for other sites.

California CPRA Policy

For California residents, please see our CPRA policy regarding our data collection practices: https://www.gojitsu.com/cpra-policy-work Jitsu uses technology, including artificial intelligence tools, to support our recruiting process, such as reviewing application responses.