Office Administrator (Full time contract) - North Vancouver (1026)

Authenticity – We like people, not pretense.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

About Trail Appliances Ltd.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about

• Joining a fun, fast-paced environment!
• We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

Responsibilities

As an Office Administrator, you will

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile 😊).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.

Requirements

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Proficiency in Microsoft Office
• Must be able to work weekends when needed

Preferred

Experience managing customer conflict and escalation

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Pay

Compensation: $23.75/hour

Benefits

• Generous employee discounts
• Employee Recognition Program
• Gym membership discount

Schedule

• 40 hours per week, hours as scheduled, may include weekend shifts. Must drive to work daily to deliver bank deposit.
• Contract duration: 12 months

Why join Trail

Showroom environment