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Manager - Qualtrics

Dentsuaegis

Skills

Required

  • Qualtrics
  • Experience Management
  • Integration
  • XM
  • CRM
  • HRMS
  • ERP
  • APIs
  • Stakeholder Management
  • Solution Design

Preferred

  • Qualtrics certification
  • survey lifecycle management
  • deployment

We are seeking an experienced professional with strong expertise in Qualtrics, Customer Experience (CX), Experience Management (XM), Employee Engagement, Implementation, and Integration. The ideal candidate will drive end-to-end experience management initiatives, design and deploy Qualtrics solutions, and enable organizations to derive actionable insights from customer and employee feedback programs.

The ideal candidate will drive end-to-end experience management initiatives, design and deploy Qualtrics solutions, and enable organizations to derive actionable insights from customer and employee feedback programs.

Responsibilities

  • Support survey lifecycle management, including design, testing, deployment, and optimization.
  • Work closely with technical and business teams to troubleshoot implementation and integration challenges.
  • Conduct stakeholder workshops, training sessions, and solution demonstrations.
  • Monitor program performance and recommend continuous improvements to enhance user experience and business outcomes.
  • Ensure adherence to project timelines, quality standards, and best practices.

Requirements

  • Experience: 8–14 Years Shift Timing: 6:00 PM – 3:00 AM (IST) Location: Mumbai Role Summary We are seeking an experienced professional with strong expertise in Qualtrics, Customer Experience (CX), Experience Management (XM), Employee Engagement, Implementation, and Integration .
  • Qualtrics XM Platform Customer Experience (CX) Experience Management (XM) Employee Engagement Programs Qualtrics Implementation & Configuration System Integration (CRM, HRMS, ERP, APIs) Voice of Customer (VoC) Stakeholder Management Requirements Gathering & Solution Design Data Analysis & Reporting Good-to-Have Skills Survey Design & Methodology Customer Journey Mapping NPS, CSAT, CES Frameworks Qualtrics Dashboards & Advanced Reporting Experience Management Certifications Change Management & User Training Key Responsibilities Lead end-to-end implementation and deployment of Qualtrics XM solutions across customer and employee experience programs.
  • Collaborate with business stakeholders to gather requirements and translate them into scalable Qualtrics-based solutions.
  • Configure surveys, workflows, dashboards, and reporting structures within the Qualtrics platform.
  • Design and manage Employee Engagement , Voice of Customer (VoC), and Experience Management programs.
  • Integrate Qualtrics with enterprise applications such as CRM, HRMS, and other third-party systems using APIs and connectors.
  • Develop actionable dashboards and reports to provide meaningful insights and recommendations to business leaders.
  • Drive customer and employee feedback programs, ensuring data quality and governance standards are maintained.

Preferred

  • Qualifications Bachelor's or Master's degree in Engineering, Business, Information Systems, or a related field.
  • Experience working on global CX/XM transformation programs.
  • Hands-on expertise in designing and deploying large-scale employee and customer feedback initiatives.
  • Qualtrics certification is preferred.

Location

DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent

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