Claims Examiner - PI

We are currently hiring for a Claims Examiner in our Manchester office to manage professional indemnity and technology claims from initial coverage review through to timely, commercially focused resolution.

About Cna

• At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.
• We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people.
• Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

Why Join CNA Hardy?

• Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference.
• We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.
• Our employees and their families are important to us.
• We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.
• The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets.
• We offer a highly specialised and comprehensive portfolio of innovative and market leading products.
• Coverage is available to businesses of all sizes for domestic, international and global exposures.

Responsibilities

• Coverage assessment: Interpret policy wording, determine whether cover applies and escalate complex coverage issues when needed.
• Set activities and reserves, authorise payments within authority and drive claims towards timely, cost-effective outcomes.
• Gather evidence and assess claims through contact with insureds, claimants, witnesses and relevant experts.
• Work with legal counsel, brokers, underwriters, account representatives and insureds to agree focused settlement or defence strategies.
• Maintain accurate claim records, report material developments and meet applicable legal, regulatory and internal requirements.

Requirements

• Claims expertise: Practical knowledge of claims handling and insurance industry principles, ideally within professional indemnity or technology risks.
• Strong analytical and problem-solving skills, with the confidence to make balanced decisions within delegated authority.
• The ability to negotiate effectively and contribute to clear, commercially focused claim strategies.
• Clear communication and interpersonal skills for working with brokers, insureds, legal advisers and internal business partners.
• Strong attention to detail, time management and Microsoft Office capability; experience with ECF and/or CLASS would be an advantage.

Benefits

• That’s why we offer flexible hybrid working and a competitive compensation and benefits package.
• We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success.