Senior Coordinator - Quality Assurance

Marsh Description: We are seeking a talented individual to join our Business and Client Services (BCS) team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Coordinator - Quality Assurance Business and Client Services (BCS) At Marsh McLennan BCS, our newly established Internal Controls and Centralized Quality Assurance teams work hand-in-hand to drive operational excellence and elevate service quality. The Internal Controls team focuses on developing global capabilities that streamline processes and boost efficiency, enabling us to better serve our clients and carriers. Meanwhile, the Centralized Quality Assurance team ensures rigorous quality reviews across all Asia onshore BCS Operations, proactively reducing errors and omissions to uphold the highest standards of accuracy and reliability. Together, these teams play a critical role in strengthening our operational foundation and delivering exceptional client outcomes.

About Mmc

• Willing to learn and take on new challenges Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
• With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
• For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment.

Responsibilities

• Conduct Monthly Quality Assurance Reviews: Perform thorough monthly reviews of files and processes across all Asia onshore BCS Operations teams, covering all value streams such as Client Onboarding, Placement and Policy Services, and Fiduciary Operations.
• Verify that all team activities and documentation comply with the Standard Operating Procedures (SOP), market standards, and relevant regulatory requirements to maintain high-quality service delivery.
• Regularly assess and update SOPs to reflect current business practices and regulatory changes, ensuring continuous alignment and relevance.
• Identify and Analyze Errors and Omissions (E&Os): Detect potential errors and omissions caused by negligence within BCS Ops teams, analyze their root causes, and assess their impact on business operations.
• Develop and propose corrective measures, including process improvements and training programs, to address identified gaps and prevent recurrence of errors.
• Work closely with the Asia Head of Internal Control and other relevant stakeholders to enhance quality assurance processes and ensure consistent compliance across all BCS value streams.

Requirements

At least a Bachelor’s degree in any field

• Minimum 3 years of relevant work experience in controls role ideally in financial industry. ( Those with insurance operations experience will be added advantage)
• Good work ethics with high level of integrity, detailed oriented, compliant and process driven Self-starter, resourceful with the ability to bring solutions and ideas to the company.
• Excellent written and oral communications skills – able to clearly articulate issues, problems, and resolutions.
• Good project management and highly organized – excellent planning, analysis and problem solving skills.

Preferred

• Understanding of Insurance Broking Cycle is an advantage
• Ability to build strong relationships and build rapport with stakeholders, including but not limited to: BCS Operations, Business, Legal and Compliance, Internal Audit Good influence / persuasiveness skill to achieve outcomes.

Benefits

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.