Production Support Engineer - Watertown, WI

The Production Support Engineer plays a critical role in supporting manufacturing operations by providing technical expertise, troubleshooting production issues, and driving continuous improvement initiatives.

Responsibilities

• This position is responsible for maintaining quality documentation, analyzing product and process failures, supporting safety and compliance programs, implementing corrective actions, and ensuring production tools and test equipment operate effectively.
• The Production Support Engineer partners closely with manufacturing, quality, engineering, and other internal stakeholders to improve product quality, operational efficiency, and workplace safety.
• Maintain, collect, and report production quality documentation and records.
• Provide frontline technical support to production teams by troubleshooting and analyzing electro-mechanical components, assemblies, and systems.
• Implement, maintain, and regulate production support tools and required test equipment.
• Analyze in-house production failures and determine root causes; develop and implement corrective actions.
• Investigate production-related installation failures and implement appropriate corrective and preventive actions.
• Collaborate with internal stakeholders to resolve technical issues and improve manufacturing processes.
• Support continuous improvement initiatives, including housekeeping principles, tooling enhancements, line layout optimization, and procedure updates.
• Ensure ergonomic and workplace safety considerations are incorporated into tools, equipment, and manufacturing methods.
• Support and promote compliance with ISO, UL, OSHA, and other applicable standards and regulations.
• Conduct process audits and work with inspectors and internal teams to implement and monitor safe work practices.
• Support quality and production training initiatives for employees.
• Assist with transferring product lines, supplier evaluations, and manufacturing improvement projects as needed.
• Legal and ID Theft plans

Requirements

• Associate degree in Engineering Technology, Manufacturing Technology, Industrial Technology, or a related field preferred.
• Minimum one year of related manufacturing, production support, quality, or engineering experience; or an equivalent combination of education and experience.
• Proficiency with Microsoft Office and other business software applications.
• Strong troubleshooting skills related to electro-mechanical products, systems, and manufacturing processes.
• Ability to interpret technical instructions, schematics, drawings, and diagrams.
• Working knowledge of quality standards, manufacturing best practices, and continuous improvement methodologies.
• Understanding of ISO, UL, OSHA, and other regulatory requirements.
• Ability to utilize hand tools, power tools, and production test equipment.
• Ability to work with basic math, engineering principles, and data analysis techniques.
• Strong analytical and problem-solving abilities with the capability to define problems, collect data, establish facts, and draw sound conclusions.
• Excellent communication and presentation skills, with the ability to effectively interact with leadership, employees, suppliers, and third-party partners.
• Strong organizational, follow-up, and time management skills.
• Ability to work independently and collaboratively in a fast-paced manufacturing environment.
• Strong computer skills and attention to detail.
• Ability to work safely in a manufacturing environment and comply with all company safety rules and regulations.
• Occasional domestic and international travel may be required for product transfers, training, supplier audits, process improvement activities, and visits to other Glory facilities.

Pay

$57,000-$72,000, Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Benefits

• Glory is proud to share that our benefit package ranks in the top 25% across the country!
• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Vision insurance
• FSA / Dependent Care

Basic Life insurance and AD&D – Company paid

• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays – 9 to 11 days based on start date
• Adoption Assistance
• Opportunities for internal promotions/career advancement