Account Representative

Do you enjoy working with your hands, solving problems on the go, and being out in the field instead of behind a desk?

Shaffer Entertainment, where your skills keep the fun running and your work truly matters. As a Field Service Technician/Account Rep, you’ll be the face of Shaffer at customer locations across Central Ohio—installing, maintaining, and servicing arcade games, ATMs, and entertainment equipment in bars, restaurants, and family entertainment centers. No two days are the same, and you’ll have the independence and support to do meaningful, hands-on work.

About Shaffer Entertainment

Why Shaffer Entertainment?

• We’re not your typical entertainment company.
• Shaffer Entertainment is 100% employee-owned, values-driven, and built on nearly a century of trust, innovation, and people-first leadership.
• With five generations of leadership behind us, we believe our success comes from investing in our employees and treating them like family.
• When you join Shaffer, you’re not just taking a job—you’re becoming an owner.

Responsibilities

• You’ll Do Service, install, and repair arcade games, pool tables, dart boards, cranes, ATMs, and other amusement equipment
• Respond to on-site service calls and troubleshoot mechanical and technical issues
• Collect cash and customer payouts from assigned route locations
• Monitor and refill cranes and ATMs to appropriate levels
• Safely transport cash to designated bank locations
• Maintain strong relationships with customers through reliable, professional service

Requirements

Ability to lift up to 75 lbs

• Comfortable using hand tools, dollies, pallet jacks, and handcarts
• Ability to climb ladders (up to 12 ft) and work in tight spaces such as ceilings or attics

Mechanical aptitude and basic math skills

• Ability to work independently and manage your route efficiently
• We’re Looking For Must be 21 years or older (some locations have age-restricted access)
• Valid driver’s license and clean
• Motor Vehicle Record Ability to pass a background check Self-motivated, dependable, and customer-focused

Benefits

• That Matter Medical, Dental & Vision Insurance 401(k) with 4% Company Match 100% Employer-Funded Employee Stock Ownership Plan (ESOP) – no cost to you Company Vehicle & iPhone

Paid time off & paid holidays

• Paid volunteer time Company-paid Short-Term & Long-Term Disability insurance
• Life insurance and financial planning resources Shaffer Entertainment is proud to be an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive, welcoming environment for all employees.

Schedule

Monday–Friday, 8: AM–4:30 PM On-call rotation for weekend service needs

Next Step

One-Way Video Interview If you're selected to move forward, the next step is a one-way video interview through Spark Hire. It is a chance to go beyond your resume and introduce yourself, your communication style, and what makes you a great fit for our team. Every interview is personally reviewed by our HR team as part of our effort to make the hiring process faster and more efficient. The sooner you complete your interview, the sooner we can move you to the next step.