Debt Collection Expert

About Coface

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.

We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us.

Join our Happeners!

Responsibilities

• Taking care of the relations with all collection entities
• Follow up of the collection’s performance
• Daily management of the collection network
• As part of the Group collection team, the Debt collection expert assumes various responsabilities
• Implement a close collaboration with each regional
• Claims and collection managers/ local collection managers
• Organization of workshop in order to improve processes/ working methods
• Share best practices within the collection network
• Organization and preparation of the monthly calls with the regions
• Support entities in making sensitive decisions
• Make decisions within the Group delegation levels

Ensure the effective internal coordination between collection entities

• Attend internal and external meetings with suppliers, customers, other group departments when required
• Promote the business line, resolve issues and discuss services and concerns
• follow-up of the performance
• Monthly analysis of the collection results

Organization of regular portfolio review with different countries

• Launch of specific action plans and follow-up to improve the performance
• Monitor the performance of legal services and maintain relationships with key suppliers.
• Follow up of sensitive files (crucial) Coordination within the collection tool
• Close relation with product owner of COP and Implement a close cooperation with Business technology
• Development and enhancement of the reporting’s capability: s pecify new Debt Collection needs.

Participation of meetings with BT to implement

• Take part in specific debt collection tender in order to support the collection entities and the Group specialties dept
• Promote Coface’s Debt Collection Services towards Clients / Prospects / Partners / Brokers Monitor the quality of service delivered by the collection entities for the most important clients in debt collection
• Handle complaints both internally and externally which are relevant to the department

Requirements

• Experience 5 year’s experience in Debt Collection industry or equivalent Master / Bachelor in Business Administration or equivalent University degree IT systems COP Atlas / Cofanet INCA Microsoft office Sharepoint Practices Debt Collection practices Knowledge of Coface’s products / conditions / provisions (especially Debt Collection) Excellent negotiation and mediation skills