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Manager, Ocean Import & Supply Chain Services

Expeditors

This job is closed: the employer no longer lists it.

Skills

Required

  • international logistics / supply chain
  • ocean freight operations

Preferred

  • Order Management / Supply Chain Services
  • Logistics

About Expeditors

  • At Expeditors, we are not in the shipping business; we are in the information business.
  • Our strength comes from combining transportation, customs brokerage, warehousing, distribution, and supply chain visibility into solutions that help customers manage global supply chains.

Responsibilities

  • Major Duties and Responsibilities Develop People Recruit, coach, and develop team members.
  • Conduct regular one-on-one meetings and performance reviews.
  • Create development plans and succession plans.
  • Build leadership depth and identify future leaders.
  • Foster an environment focused on collaboration, accountability, and continuous improvement.
  • Customer Success Ensure customer SOPs are accurate and maintained.
  • Oversee service delivery and escalation management.
  • Partner with customers to improve visibility, execution, and supply chain performance.
  • Build long-term strategic relationships with key accounts Lead Operations Manage Ocean Import, Order Management, and Delivery Management teams.
  • Ensure operational excellence and compliance with company standards.
  • Drive process improvement and productivity initiatives.
  • Monitor operational performance metrics and customer service levels.
  • Support the implementation and transition of new customer business.
  • Maintain accurate shipment visibility and milestone reporting.
  • Grow the Business Partner with district sales and account management teams to identify growth opportunities.
  • Support customer presentations, proposals, and solution design efforts.
  • Develop strong relationships with customers, carriers, transportation providers, and internal network partners.
  • Act as a subject matter expert for Ocean Import and Supply Chain Services solutions.
  • Financial Performance Manage departmental revenue and expense performance.
  • Review profitability, productivity, and customer growth trends.
  • Participate in budgeting and forecasting activities.
  • Ensure accurate financial reporting and billing processes.

Requirements

  • Required 5+ years of international logistics or supply chain experience.
  • Leadership experience managing teams and developing employees.
  • Strong understanding of ocean freight operations.
  • Financial and business acumen.
  • Excellent communication and relationship-building skills.
  • Strong analytical and problem-solving capability.

Preferred

  • Experience managing Order Management or Supply Chain Services programs.
  • Experience with transportation or delivery management operations.
  • Experience in customer implementation and account growth initiatives.
  • Experience leading cross-functional teams.
  • Bachelor's degree in Business, Supply Chain, Logistics, or related field.
  • Pay Range: $48-60k Salary plus Monthly Operational Bonus Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus
  • We are seeking an experienced leader to manage and grow our Ocean Import, Order Management, and Delivery Management operations in the Minneapolis/St.
  • Paul district.
  • This role combines operational leadership, customer engagement, business development, financial management, and people development.
  • The successful candidate will be responsible for driving operational excellence while ensuring customers receive exceptional service across import transportation, purchase order visibility, and final delivery execution.