Members Restaurant Host

Victoria & Albert Museum Members' Restaurant . As the first point of contact for our members and guests, you'll play a key role in creating a welcoming atmosphere and ensuring every visit is memorable.

About WSH Group

When we founded Benugo 28 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction. Find out more about us at www.benugo.com

Responsibilities

• Welcome members and guests with a friendly and professional approach.
• Oversee guest flow throughout service.
• Provide excellent customer service and assist guests with any queries.
• Coordinate closely with the restaurant team to ensure a seamless dining experience.
• Maintain high standards of presentation and hospitality at all times.
• Handle guest feedback and concerns with care and professionalism.
• Support the team during busy periods as required.

Benefits

• About the Ideal Candidate: Previous experience in a host, receptionist, guest relations, or customer-facing hospitality role. Passionate about delivering outstanding customer service. Confident communicator with a warm and engaging personality. Highly organised, with excellent attention to detail. Comfortable working in a fast-paced, premium hospitality environment.. Knowledge of food, wine, and fine dining service is advantageous but not essential.
• Benugo has built a culture of inclusivity & progression for all employees.
• Not only have we retained our family-feel culture, but we also offer a range of benefits including: Free lunch on shift
• Endless tea and coffee on shift 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
• Competitive rate Life Assurance Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients Employee discounts at several retailers (via Perk Box app) & fitness providers
• Access to our Employee Assistance Programme & our trained
• Mental Health First Aiders If this sounds like the role for you, apply now!

We Offer

Rate: £12.71 per hour Contract: Full time/ Permanent