GBS Sr Customer Service Rep

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• If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

About Hcmportal

• Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
• We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.

Responsibilities

• Position: PCA Team Lead Shift hours: 1200 IST to 2100 IST Set Team Goals and Priorities: Set clear objectives and communicate priorities to team members.
• Break broader business or departmental goals into tasks and targets that employees can work toward.
• Assign tasks based on employees’ skills, experience, availability, and workload.
• Monitor progress and redistribute work when priorities or deadlines change.
• Track individual and team performance against relevant targets, deadlines, quality standards, or key performance indicators (KPIs).
• Identify performance gaps and take appropriate action to address them.
• Provide guidance, feedback, and support to help employees perform their roles effectively.
• Team leaders may also identify training needs, mentor employees, and support new hires during onboarding.
• Address problems that affect productivity, quality, deadlines, or team collaboration.
• This may include resolving disagreements between team members, handling escalations, or coordinating with other departments to solve operational issues.
• Share updates on team performance, progress, challenges, and resource requirements with managers and relevant stakeholders.
• Communicate changes in priorities or processes to team members.
• Work with other departments to coordinate tasks, share information, resolve dependencies, and keep projects or processes moving forward.

Benefits

• Explore your next opportunity at a Fortune Global 500 organization.

Support Employee Development

Identify areas for improvement and encourage learning through training, mentoring, feedback, and opportunities to take on additional responsibilities Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.