jobapplier

Customer Technical Service with German

Cnx

Skills

Required

  • Windows environment
  • MS Office

Preferred

  • CRM / ticketing systems
  • Diagnose and troubleshoot issues
  • mobile applications

Customer Technical Service with German Job Description The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products.

As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure high-quality customer experience across multiple communication channels.

Responsibilities

  • This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
  • About the role Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools.
  • Provide technical support via phone, email, and chat.
  • Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
  • Guide customers through product setup, installation, configuration, and maintenance.
  • Identify root causes of technical issues and determine appropriate solutions.
  • Escalate complex cases to specialized teams when necessary.
  • Document customer interactions and technical findings accurately in internal systems.
  • Educate customers on product features, best practices, and preventive maintenance.
  • Ensure customer satisfaction while meeting quality and productivity targets.

Requirements

  • Fluency in German (C1) and English (B2).
  • Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
  • Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
  • Ability to analyze problems and provide clear, customer-friendly solutions.
  • Good knowledge of Windows environment and MS Office applications.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple customer inquiries simultaneously.
  • Readiness to work from an office in Katowice.

Preferred

  • Technical education or relevant certifications.
  • Experience with CRM or ticketing systems.

Benefits

  • Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
  • Labor contract with attractive salary.
  • Full-time position available as of 16.11.2026.
  • Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
  • Development programs like Concentrix Academy for the future Team Leaders.
  • Unlimited courses (Concentrix University, LinkedIn Learning).
  • Recommendation program Refer a Friend with bonus up to 4000 PLN!
  • Game Changer Award as well as Be The Best.
  • Relocation support to Katowice.

Location

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: English, German (Required) Time Type: Full time

Every job at Cnx