Head - IT Infrastructure and Operations

The Head of Infrastructure will lead the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements.

About TSS Consultancy Pvt. Ltd.

• Our Company TSS Consultancy is a rapidly growing product-based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations.
• Our mission is to fight financial crime through innovation and expertise.
• With a keen understanding of the market, we have developed cutting-edge products that set us apart in the industry.
• Our commitment to excellence has earned us the trust and partnership of some of the most prestigious institutions.
• We proudly serve 9 out of the top 10 brokers, 4 out of the top 5 private sector banks, and 3 out of the top 4 exchanges.
• Our client portfolio extends further, including leading financial institutions and regulatory bodies, reinforcing our reputation as a reliable and forward-thinking partner.
• We have our vibrant offices in the cities of Mumbai, Rajkot and Gandhinagar.
• In our growing presence we currently have our clients across India, South Africa and USA.
• www.trackwizz.com

Responsibilities

• Data Center & Cloud Operations Manage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environments
• DR drills, business continuity planning (BCP) and RTO/RPO compliance

Ensure 99.9%+ availability , performance and capacity planning

• Optimize cloud costs through FinOps and vendor management Infrastructure Strategy & Leadership Develop and execute an infrastructure strategy aligned with business objectives
• Drive transformation across data center, cloud, network and end-user computing
• Lead modernization initiatives including cloud adoption, automation, SRE and AIOps Act as the senior escalation point for critical outages and incidents
• Network, Security & Resilience Own enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet) Collaborate with CISO on infrastructure security, IAM, PAM and Zero Trust frameworks
• Protect systems against cyber threats such as DDoS and ransomware

Maintain a secure, resilient and segmented infrastructure

• Platform, OS & Middleware Management Oversee Linux, Windows and Unix platforms
• Manage middleware such as web servers, application servers, MQ and API gateways
• Ensure patching, hardening, configuration management and standardization
• Service Management & Reliability Implement and govern ITIL / ITSM processes
• Define SLA, SLO, KPI and availability metrics
• Site Reliability Engineering (SRE) and automation initiatives
• Lead problem management and root cause analysis (RCA) Vendor & Financial Management Manage infrastructure vendors, OEMs and cloud providers

Lead contract negotiations, renewals, audits and cost optimization

• Control CAPEX / OPEX budgets and justify ROI for infrastructure investments
• Compliance & Governance Ensure compliance with ISO 27001 and regulatory requirements (SEBI, RBI, CERT-In, UIDAI) Support internal, external and regulatory audits
• Maintain infrastructure documentation and SOPs Team Building Build and mentor high-performing infrastructure teams
• Define roles, on-call models and succession plans
• Foster a culture of ownership, accountability and continuous improvement

Requirements

• Required Skills & Experience 12+ years of experience in IT Infrastructure & Operations 3+ years in a senior leadership role Proven experience managing large-scale, mission-critical platforms Strong expertise in AWS / Azure / GCP , data centers and virtualization Experience with Linux, Windows, enterprise networking, DR and BCP Hands-on exposure to automation tools (Ansible, Terraform, scripting) Strong understanding of ITSM / ITIL, monitoring, observability and AIOp