Field Technician (12-month fixed-term contract)

Are you passionate about technical problem-solving, precision work, and delivering exceptional customer service? Join our team and help healthcare professionals keep critical medical equipment performing at its best. As a Field Technician , you'll play a key role in maintaining and repairing medical devices, supporting customers, and ensuring our equipment meets the highest quality and safety standards. This is a 12-month fixed-term contract, with option for prolongation.

About Smith+Nephew

• Life.
• Unlimited.
• At Smith+Nephew we design and manufacture technology that takes the limits off living.
• Unlimited.
• We believe in creating the greatest good for society.
• Our Strongest investments are in our people and patients we serve.
• We're more than just a company - we're a community!
• Follow us on LinkedIn to see how we support and empower our employees and patients every day.
• Unlimited. , life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Responsibilities

• Repair and maintain Smith+Nephew equipment in line with internal procedures, corporate guidelines, and relevant industry standards.
• Perform preventative maintenance (PM) activities for customers with service contracts, ensuring compliance with contractual obligations.
• Complete training and certification programs to become qualified to service equipment across multiple product franchises.
• Carry out precision instrument servicing, including working under a microscope and sharpening surgical instruments.
• Support the wider Service Engineering team in delivering and managing the preventative maintenance program.
• Manage personal inventory levels, perform scheduled stock cycle counts, and contribute to effective inventory control.
• Assist Operations Leads and Service Coordinators with inventory management activities.
• Build and maintain strong relationships with customers, hospital staff, and internal sales teams.
• Ensure service activities are completed efficiently, on time, and in a cost-effective manner.
• Meet and exceed individual performance targets and key performance indicators (KPIs).
• Willingness to complete training and develop expertise across multiple product portfolios.

Requirements

What will you need to be successful?

• Previous experience in a technical repair, maintenance, service, or field technician role.
• Experience working with precision instruments and performing detailed tasks under a microscope.
• Ability to repair, maintain, and service equipment in line with internal, corporate, and external standards.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills with the ability to manage inventory and prioritize workload effectively.
• Customer-focused mindset with excellent communication and relationship-building skills.
• Ability to work independently while collaborating effectively within a team environment.
• Must be able to operate company-provided car/van as needed to support field-based service activities and customer visits.

Benefits

• You.
• Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website ( www.smith-nephew.com ) Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Hybrid Working Model (For most professional roles).
• Hands-On, Team-Customised, Mentorship.
• Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.
• Stay connected by joining our Talent Community .
• Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You.