Customer Operations Representative OTI with SPANISH (fixed term)

Customer Operations Representative OTI with SPANISH (fixed term) In this role, a typical day will include: Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.

About Alcon

• At Alcon, we are driven by the meaningful work we do to help people see brilliantly.
• We innovate boldly, champion progress, and act with speed as the global leader in eye care.
• Here, you’ll be recognized for your commitment and contributions and see your career like never before.
• Together, we go above and beyond to make an impact in the lives of our patients and customers.
• We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Responsibilities

• Act as a liaison between customers and internal teams (production, distribution) for order-related matters Ensure timely and accurate invoicing for all customers by accurate order entry practices Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyse and resolve customer issues promptly, ensuring effective communication and resolution Act as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints and dissatisfaction proactively to maintain loyalty.

Requirements

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferrably).
• + SPANISH Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Sales Force, Excel skills.

Benefits

• Truly international environment and daily interactions with colleagues from all over the world Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other) Attractive compensation package (including bonus scheme) + language allowanceEmployment contract, full‑time position

Hybrid work (3/2/weekly) Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw Alcon Careers See your impact at alcon.com/careers ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker