Customer Relations Specialist

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About Hcmportal

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.

Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Responsibilities

• Job Purpose: The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
• Improve customer service experience, create both engaged customers and employees; facilitate organic growth
• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures
• Establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Take ownership of customer issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission

Analyze statistics and compile accurate reports

• Keep ahead of industry developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Improve customer service quality results by studying, evaluating, and re-designing processes

Requirements

• Bachelor’s degree in a related field
• Experience managing a Customer Service function
• Understanding of Central Lab and Clinical Trial supplies industry desired
• Ability to think strategically and to lead
• Excellent written and verbal communication skills
• Strong client-facing and communication skills

Excellent knowledge of management methods and techniques

• Ability to translate your skills to other employees through training and mentoring
• Advanced troubleshooting and multi-tasking skills Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare.
• Moving Our World Forward by Delivering What Matters.

Benefits

• Explore your next opportunity at a Fortune Global 500 organization.

Employee Type

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.