The Role Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
Work with and communicate effectively with peers across multiple departments Responsibilities Gather required information for monthly/quarterly/yearly audits Help with training initiatives for new regions coming online to the Oracle platform Actively review processes and look for ways to streamline and/or automate Qualifications The Requirements Good understanding of customer contracts, especially Global, Master, and leveled Service agreements Knowledge of Oracle Subscription Management, Oracle Contract Lifecycle, Oracle CPQ, Salesforce.com, ServiceNow, MS Office are a plus Ability to work efficiently to provide a quick turnaround time on contracting processing Prior experience in working directly with internal Sales, Billing, Collections and Contract personnel Ability to work efficiently and seamlessly on virtual teams and across multiple time zones Self-starter with strong work ethic, and ability to thrive in a fast-paced environment while maintaining a positive, result-oriented attitude Detail oriented with the ability to interpret internal and external requests
