Customer Service Order Entry Specialist

Keep a fast-moving US apparel manufacturer running smoothly and grow into a costing role. If you are an experienced, detail-driven customer service or order entry professional who likes being the person a team can rely on, this role gives you more than a seat on a queue.

They are now building a Philippines-based team that works as a true extension of their US colleagues, and this is a long-term opportunity. You would be a key link between the sales, production, shipping, and receiving teams, keeping orders accurate and moving, and asking the smart questions that keep surprises away.

About Satellite Office

• Our client is a Florida-based apparel manufacturer that prints and embroiders custom apparel for professional sports teams and well-known corporate brands.
• Art, screen printing, embroidery, and fulfilment all sit under one roof, and the business is growing fast.

Responsibilities

• You'll Do Enter and process customer orders accurately in a cloud-based order system Be a reliable point of contact for order questions from the team
• Follow up with production, shipping, and receiving to keep orders on track
• Ask smart, focused questions about clients, products, and deadlines, and flag issues early
• Support costing requests as you learn the pricing matrix, and take on more over time
• Mirror a few paper-based processes where the business still uses them Keep records accurate and up to date
• Work with a friendly group of about a dozen colleagues across sales and operations, with open access to the leadership team A role that grows with you You will start with order entry and customer service, then move into sales costing as you learn how prices are chosen.
• Training is provided, and no costing background is required.
• Over time, the role is expected to take on more decisions and work with customers and vendors.
• You Bring Mid to senior experience in customer service, order entry, or sales support

Requirements

• Strong attention to detail and accuracy, even at a fast pace A proactive mindset: you reach out early when something does not look right
• Sharp problem-solving skills and quick thinking under pressure
• Clear written and spoken
• English for working with US colleagues
• you ask good questions and enjoy learning why things are done a certain way

Preferred

• experience with quotations, pricing, or costing

Benefits

• Role A clear path from order entry into sales costing, with training A fast-growing US business where your work is noticed
• Real responsibility that increases as you learn A US team that values its people, and a long-term role
• Sit in the same building as other teams supporting US companies
• Competitive pay and HMO health coverage

Comfort with online assessments (problem solving, situational judgment, and customer service) as part of screening

Hours & Work Setup The role follows US Eastern hours: an 8-hour day starting around 8:00 AM Eastern.