Dispatch Clerk

& DUTIES Purpose of the position The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service.

Responsibilities

• Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.
• This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety.
• Answering dispatch enquiries from customers
• Offer solutions to the customers’ delivery problems
• Arranging deliveries for customers
• Dealing with customer enquiries over the phone
• Offering solutions to customer problems and issues PERSONAL SKILLS & QUALITIES Have at least 2 years’ experience in a customer service role
• Be a self-starter and driven to succeed
• Be totally people focused and customer oriented
• Have exceptional Customer service
• Work well part of a team

Requirements

• Have exceptional verbal and written communication skills
• Have great communication and interpersonal skills
• Have excellent time management and organisational skills
• Have the ability to maintain composure under stressful work situations

Have Intermediate to advance typing skills

• Must be flexible to work varied schedules, including early mornings and the possibility of UK hours (evening to night shifts
• Manila time), to support business needs across different time zones