Servicing Administration Clerk

The Atrium is looking to recruit a Servicing Administration Clerk to join its Servicing Department on a full-time basis.

Responsibilities

• The successful candidate will be responsible for coordinating aftersales service requests, liaising with customers and technicians, and to support the day-to-day operations of the Servicing Department.
• Manage all aftersales cases related to appliances Register and track service requests, complaints, and repairs Ensure all cases are properly logged and updated Communicate with customers regarding service issues and updates Coordinate with technicians for job assignments and follow-ups Act as the main point of contact between clients and technicians Schedule and manage service appointments Confirm appointments and handle rescheduling when needed Order required spare parts for repairs and maintenance Follow up with suppliers on parts availability and delivery Track parts usage and ensure correct allocation to jobs Coordinate with technicians when parts are received Requirements Good organisational and administrative skills.

Requirements

• Excellent communication and customer service skills.
• Good attention to detail and the ability to manage multiple cases simultaneously.
• Good computer skills and familiarity with administrative systems.
• A proactive, reliable and organised approach to work.
• Previous experience in administration, customer service or aftersales support would be considered an asset.
• If you are organised, customer-focused and enjoy working in a busy environment, we would like to hear from you.