Senior Customer Service Manager

Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Relocation assistance is available for qualified candidates.

About Uline

• Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
• Uline is a drug-free workplace .
• Explore Uline.jobs to learn more!

Responsibilities

• Responsibilities Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.
• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
• Effectively communicate with your team, colleagues, management and across other departments.

Requirements

• Minimum Requirements Bachelor’s degree.
• 5+ years of experience in customer service operations and or management.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking trails.

About

All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-TK1 #LI-GA001 (#IN-GAMANC) #ZR-GACS Our employees make the difference and we are committed to offering exceptional benefits and perks!