Assigned and responsible for customer satisfaction at strategic accounts 6.
About Danaher
Join our winning team today.
Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
Responsibilities
Completes and successfully pass assigned training tasks on assigned products and responsibilities 2.
Expert knowledge of Sciex and OEM products 3.
Expert in performing high quality installation, repair and maintenance on mass spec instruments 5.
Performs IQ/OQ and other qualification products.
Includes training.
7.
Conducts special projects as directed 8.
Leading the tracking and completion of district PMs 9.
Assists the District Manager with identifying resource and training needs.
Mentors and trains lesser experienced staff members 11.
Expert in HPLC installation and maintenance 12.
Performs preventive maintenance on select products 13.
Demonstrates and completes all administration duties 14.
Maintains own tool and parts inventory to ensure adequate supply 15.
Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations 16.
Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region 17.
Detailed technical speech of company products in seminars.
Requirements
Working knowledge of applications/software workflow 4.
May fill in for District Manager as needed Required Qualifications: 1.
Prior experience using and/or servicing mass spectrometry or related scientific instruments.
Proven system analytical problem solving skills.
Works independently and as part of team 5.
Drives commercialization of SCIEX products 6.
Participation in PSPs & Kaizens 8.
Able and willing to learning new technology and new skill.
9.
Well communication skills required, either to internal partner and customers.
10.
Well oral and written English skill.
11.
Well computer skills using windows and Microsoft office.
Able and willing to travel extensively to cover our distributed instrument base.
Preferred
Chemistry Analysis or Electronics.
3.
Expert knowledge of electrical and electro- mechanical technology 7.
