Customer Experience (CX) Consultant

As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters. This is more than a customer service role.

About Junior Adventures Group

• 🌟 Join Our Team - We're Hiring! 🌟 Full-Time | 6-Month Contract | Hybrid Working Help families navigate the moments that matter.
• You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.

Why join us?

Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today’s children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.

Responsibilities

• Varied role across phone, email, online chat and administration
• Supportive team culture with ongoing coaching and development
• What you'll do Assist families with billing, payments, bookings and subsidy enquiries
• Respond to calls, emails and online chat enquiries
• Investigate and resolve customer issues
• Maintain accurate records across multiple systems
• Deliver exceptional customer experiences on every interaction

Requirements

• About you We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.
• Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environment
• Excellent communication skills
• Strong problem-solving ability and attention to detail Confidence working across multiple systems
• Empathy and professionalism when handling sensitive matters

Benefits

• Hybrid working with flexible rostered work-from-home opportunities
• Meaningful work helping families access quality care and education

The details 38 hours per week Monday to Friday rotating roster between 8am-8pm First 4 weeks 9am – 5pm in-office for training Hybrid work model after onboarding Full Australian working rights required

At Junior Adventures Group, child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care. We welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.