Director, Operations

About My NRMA

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve.

That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Responsibilities

• Lead across regions.
• Influence at scale.
• Your remit goes well beyond the day-to-day, taking a portfolio-wide view of commercial performance, guest experience, people, safety, risk and operational delivery.
• You’ll work at the ‘bigger-picture’ level, strengthening accountability, translating strategy into results and building the conditions for our properties and their leaders to succeed.
• Reporting to the Chief Operating Officer and based from our Gold Coast/Coolangatta office, this is also a role that gets out into the business.
• You’ll travel regularly across the portfolio, staying connected to your Operations Managers and property leaders, understanding what’s happening on the ground and helping remove barriers to great performance.
• You’ll empower your regional Operations Managers to deliver, bringing together people, commercial performance and operational excellence to create strong, sustainable results across the portfolio.

Requirements

• You’ll bring substantial senior leadership experience across complex, multi-site operations, ideally within tourism, hospitality, accommodation or another service-led environment, together with strong commercial acumen and proven accountability for budgets, forecasting, labour, margin and profitability.
• Just as importantly, you’ll know how to balance big-picture thinking with operational reality, bringing a calm, credible and people-focused leadership style.

Benefits

• At the NRMA we aren’t just about discounts (although you do get these too).
• We offer benefits to help make work and life just right for you!
• Progressive flexibility, leave and well-being benefits to balance all of life's priorities.
• Travel discounts on, cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Applying

Are you nodding your head as you read this?

• Apply now, we cannot wait to hear from you or visit our careers site to find out more!
• As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
• Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies.
• The NRMA is not responsible for any fees related to unsolicited resumes