Customer Support Agent (Basque)

Responsibilities

• Respond to customer enquiries about product availability, sizing and general shopping matters

Assist customers with returns, exchanges, refunds and complaints

• Provide accurate information about store locations, promotions, retail policies and procedures
• Handle customer enquiries through the communication channels assigned to the campaign, which may include phone, email or digital channels

Investigate customer issues and provide appropriate solutions

• Escalate unresolved or complex enquiries to the relevant teams
• Maintain high standards of customer service and contribute to a positive shopping experience
• You provide clear and helpful information, resolve issues efficiently and escalate more complex cases when necessary

Requirements

• Fluent Basque + English B2
• Strong communication and customer-service skills
• Customer-oriented mindset with a professional and helpful approach
• Ability to understand customer concerns and resolve issues effectively
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional when handling complaints
• Comfortable working in a fast-paced customer-support environment
• Position: Customer Service Advisor
• Location: Barcelona, Spain
• Model: 100% On-site
• Employment type: Full-time

Pay

Gross annual salary plus a gross annual bonus

Benefits

• Permanent employment contract in Spain, including applicable statutory benefits and entitlements
• Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
• Modern offices in Barcelona with a terrace, comfortable facilities and team events
• Genuine opportunities for professional development and career growth within an international company

Working hours

39-hour working week, Monday to Sunday, between 09:00 and 23:00, with rotating shifts