Call Coordinator

Responsibilities

• Maintain strong client relationships by arranging and coordinating onsite technical services and meeting customers’ Service Level Agreements (SLAs).
• Review each new service call and ensure accuracy of all required information.
• Find local technicians to perform service calls, prepare technicians for assignments, and set expectations for service delivery.
• Document all aspects of service calls, including estimated times of arrival (ETAs), parts tracking, job status, and other relevant details.
• Communicate effectively and professionally with customers, technicians, and accounting through phone calls, email, instant messaging, and internal system notes to ensure smooth service coordination.
• Keep the job queue clean and up to date with all required information and accurate follow-up dates.
• Close service calls by the end of the same business day the service is completed.
• Manage the return-visit process quickly and accurately to ensure payment for all services performed.
• Answer phone calls in a timely manner.
• Perform other duties as requested.

Requirements

• 2–3 years of experience in remote administrative support.
• Detail-oriented, with excellent communication and organizational skills.
• Ability to handle a high-stress, high-volume workload.
• Ability to manage multiple tasks simultaneously.
• Ability to work independently.

Job details

Work Setup: Work from home

Shift/Schedule: 11:00 PM to 7:30 AM Philippine Time (PHT)