Customer Service Representative

About Jobgether

• This position is listed on behalf of a partner company, who manages all applications and next steps.
• Our partner is looking for a Customer Service Representative based in Canada.
• The position offers remote flexibility, structured onboarding, and the opportunity to contribute to innovative digital solutions for workforce travel and accommodation.

Responsibilities

• You will also contribute to maintaining high-quality property listings and identifying opportunities to improve service delivery.
• Customer Support and Reservations:
• Assist customers with booking, modifying, and cancelling reservations, as well as managing account-related inquiries through phone, email, and chat.
• Customer Experience Excellence:
• Deliver friendly, professional, and timely support by using product knowledge and customer service tools to address questions and resolve issues effectively.
• Customer and Supplier Communication:
• Maintain clear and effective communication with customers and accommodation providers to coordinate reservations, address concerns, and ensure a seamless experience.
• Problem-Solving and Escalation:
• Identify customer needs, provide relevant solutions, escalate complex issues when necessary, and recognize recurring challenges that could inform service improvements.
• Product and Service Guidance:
• Help customers understand available products and services, recommending appropriate solutions that meet their accommodation and travel needs.
• Property Listing Management:
• Create, review, and publish property listings on the company's digital platform, ensuring information is accurate, engaging, visually appealing, and consistent with brand standards.
• Data Accuracy and Administration:
• Maintain accurate reservation details, customer information, support tickets, and property content while following established procedures.
• Continuous Improvement:
• Identify trends in customer inquiries and feedback, share insights and best practices, and contribute ideas to enhance the overall customer experience.
• Team Collaboration:
• Foster a positive team environment by sharing knowledge, celebrating successes, and collaborating with colleagues to achieve service objectives.

Requirements

• This temporary, part-time opportunity is ideal for someone with hospitality experience who enjoys problem-solving, building relationships, and working collaboratively.

Hospitality Experience

• Previous experience in the hospitality industry is required.
• Experience in travel, accommodation, workforce lodging, or a contact centre environment is highly valued.
• Customer Service Skills:
• A customer-first mindset, with the ability to build rapport, understand customer needs, and deliver positive experiences in a fast-paced environment.

Reservation Systems

• Experience using reservation systems and customer support platforms is required.
• Familiarity with Sabre is considered an asset.
• Communication Skills:
• Excellent verbal and written communication skills, including the ability to explain processes clearly, resolve customer concerns, and create polished customer-facing content.
• Attention to Detail:
• Strong organizational skills and accuracy when managing reservations, customer records, support tickets, and property listings.
• Technical Proficiency:
• Intermediate proficiency in Microsoft Office applications, including Excel, and the ability to learn new digital tools and systems quickly.
• Problem-Solving and Adaptability:
• The ability to remain calm under pressure, manage competing priorities, exercise sound judgment, and escalate issues appropriately.
• Teamwork:
• A collaborative approach, with the ability to share information, support colleagues, and contribute to a positive team culture.

Schedule Availability

• Availability to complete a mandatory two-week training program, Monday to Friday, from 8:30 a.m. to 4:30 p.m. Mountain Time.
• Following training, candidates must be available for weekday evening and weekend shifts.

Working Hours

• Availability for shifts between 7:00 a.m. and 11:00 p.m. Mountain Time on weekends and between 3:00 p.m. and 11:00 p.m. Mountain Time on weeknights.
• No overnight shifts are required.

Location and Travel

• Candidates must be based in Canada, with the role based in Calgary, Alberta.
• Occasional travel to the Calgary head office may be required for training, team events, and special meetings.

Pay

Starting compensation of CA$17–CA$19 per hour, depending on experience.

Benefits

• Competitive Hourly Pay:
• Starting compensation of CA$17–CA$19 per hour, depending on experience.
• Remote Work:
• Work from home in a remote position based in Calgary, Alberta.
• Part-Time Flexibility:
• Scheduled shifts across weekdays, evenings, and weekends, with schedules provided in advance and efforts made to accommodate team members' preferences.
• Structured Onboarding:
• A comprehensive, mandatory two-week training program to help you learn the systems, processes, and service expectations.
• Hotel and Travel Discounts:
• Access to discounts on hotels and travel.
• Career Development:
• Opportunities to develop customer service, hospitality, and digital platform skills while contributing to a growing technology-driven business.
• Collaborative Environment:
• Join a team that values dependability, agility, innovation, collaboration, and exceptional customer experiences.
• Inclusive Workplace:
• Work in an environment committed to equal opportunity, diversity, and supporting employees' professional growth.
• Accessibility Support:
• Accommodation is available for applicants with disabilities during the recruitment process upon request.

Additional Information

• This is a temporary, part-time contract opportunity.
• The role requires availability for the specified training and shift schedules.
• Occasional visits to the Calgary office may be required.

How Jobgether works

• We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
• Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
• The final decision and next steps (interviews, assessments) are managed by their internal team.
• We appreciate your interest and wish you the best!

Data Privacy Notice

• By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer.
• This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).
• You may exercise your rights (access, rectification, erasure, objection) at any time.