Digital Support Specialist (m/f/d)

Join iad, an international real estate company, as a Digital Support Specialist in Frankfurt. In this role, you will be the first point of contact for technical questions about our digital tools and systems, manage user accounts, handle support requests, monitor CRM functionality, test new features, and identify process improvements. You should have strong technical knowledge, experience in support or operations, and fluency in German and English. Enjoy an international working environment, modern office, home office options, and various employee benefits.

Responsibilities

• First point of contact for agents and HQ colleagues on technical questions about our digital tools and systems.
• Managing user accounts and access rights across our core systems, handling support requests and following tickets through to resolution.
• Monitoring the functionality and data quality of our CRM, managing the publication of property listings on relevant portals.

Requirements

• Strong technical knowledge and genuine interest in digital systems

Great affinity with Microsoft 365 environment

• Practical experience in support, service, operations or a similarly process-driven role (e.g. through a working student position, apprenticeship or previous employment)
• Confident handling of common business tools; experience with CRM systems or ticketing tools is an advantage
• A structured, independent working style and a solution-oriented mindset
• Clear, patient communication with non-technical users
• German at C1 level or above, very good command of English (French is definitely a plus)

Benefits

• An international working environment with direct, day-to-day collaboration across countries
• A modern, well-equipped office in Frankfurt am Main
• Two days of home office per week
• High-quality work equipment
• On-site parking
• Online training on demand
• Employee benefits programme (Pxtra and Corporate Benefits platforms)

Your birthday off

• A pet-friendly office — your dog is welcome!
• Does this sound like you? Then we look forward to your application. Tell us about your experience with digital tools, technical support or process optimisation. What matters more to us than your previous job title is how you approach problems, find solutions and make digital work better.

👉 Apply now — or share this role with someone in your network who'd be a perfect fit!

iad is an equal opportunity employer. We are committed to giving all qualified applicants a fair opportunity, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.

iad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.

[Click here](https://www.iadinternational.com/en/confidentiality-policy/) to access our confidentiality policy.