Tech Liner

Join MSX International, a leading partner in the automotive industry for over 25 years. As a Tech Liner, you will provide technical assistance and support to dealers, analyze service quality, and implement training programs. You will also prepare countermeasure sheets, clear pending vehicles, and monitor product and technical support functions. The ideal candidate will have 8-10 years of relevant experience, a background in automobile or mechanical engineering, and expertise in VOC analysis and vehicle diagnostics.

About MSX International

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations.

With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success.

As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics.

MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.

Responsibilities

• Provide technical assistance, instruction, and programming support to dealers, resolving vehicle repairs and providing specialized support for new product launches.
• Analyze Voice of the Customer (VOC) related to service quality, take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
• Implement processes for "Fix it right" by initiating training programs at dealers, preparing countermeasure sheets for Non-F1 cases, and educating dealers on the same.
• National or state level winner in Technician skill contest (added advantage)

Requirements

• B.E or Diploma (Automobile/Mechanical)
• 8-10 years of Relevant Experience
• Experience to manage multiple dealership of OEM
• Expert in VOC analysis and making PDCA to impart Fix it right first-time process
• Hands on experience on vehicle diagnostic and repair
• Practical experience on latest vehicle technologies (CAN diagnostics, Hybrid, Electric)
• Analytical and conceptual thinking
• Good experience in understanding and grasping the VOC from dealers
• Have experience to impart training to dealers technicians

Preferred

• Technical knowledge on vehicle aggregates (mechanical and electrical)