Revenue Operations Manager

Join our team as a Revenue Operations Manager, where you will develop and implement strategies to drive operational excellence and revenue growth. You will create and deliver onboarding and training programs, manage the revenue operations playbook, and oversee the tech stack. Additionally, you will analyze market intelligence, design strategies to address customer challenges, and collaborate across departments to align go-to-market strategies. You will also contribute to market expansion, represent the company at conferences, and share strategic insights with leadership.

Responsibilities

• Develop and implement strategies, tools, and projects that align with organizational objectives, driving operational excellence and efficiency to enable sales and revenue growth.
• Create and deliver onboarding and training programs to ensure proficiency with tools, workflows, and best practices for the required team members.
• Manage the revenue operations playbook, ensuring processes and tools support organizational goals and enable team success.
• Training and Development: Strong ability to create and deliver onboarding and ongoing training sessions, ensuring team proficiency with tools and workflows
• Operational Support Skills: Skilled at managing cross-functional operations, including assigning territories and leads, generating call lists, validating deals, and supporting event logistics
• Strategic Enablement: Proven ability to design and implement strategies, workflows, and processes that align with organizational objectives and improve team efficiency
• Process Improvement: Track record of identifying and implementing opportunities to enhance workflows, tools, and processes through automation and innovation

Requirements

• Collaboration and Stakeholder Management: Excellent interpersonal and communication skills, with the ability to partner effectively across Sales, Marketing, Finance, and Customer Success teams to align goals and priorities
• Technical Proficiency: Super-user capabilities with tools like HubSpot CRM, Pandadoc, Slack, Google Suite, Microsoft Excel, and other key platforms, with experience managing vendor relationships, troubleshooting, and ensuring data integrity
• Education and Credentials: A degree in business, operations, or a related field is welcome but not required
• Data Analysis Expertise: Obsessed with details and data collection, you have a proven track record of creating reports or dashboards to generate actionable insights for SaaS businesses, with experience using BI tools such as Tableau, Power BI, or similar platforms
• Alignment with Values: Commitment to fostering a values-driven workplace that is safe, respectful, diverse, equitable, and inclusive, while serving as a role model for your team
• Revenue Operations Expertise: 3–5+ years of experience in Revenue Operations, Sales Operations, or a related role, supporting fast-paced sales or revenue-generating teams
• Exceptional Organization Skills: Organization is your superpower, enabling you to juggle multiple priorities while maintaining focus on details and deadlines
• Adaptability and Initiative: Comfortable navigating complex environments, adapting to shifting priorities, and driving continuous improvement
• Data-Driven Decision Making: Demonstrated ability to collect, analyze, and report on performance metrics, creating actionable insights to drive transparency, accountability, and strategic decision-making
• Leadership Potential: Experience managing teams, including recruiting, retaining, and developing top talent, while fostering accountability and a collaborative team culture