Account Manager

Join our team as an Account Manager, where you'll be responsible for managing a portfolio of enterprise accounts and driving their long-term success. You'll build and maintain relationships with key stakeholders, identify upsell and cross-sell opportunities, and partner with Customer Success Managers to ensure product adoption and retention. You'll also lead executive business reviews, forecast revenue, and serve as the voice of the customer internally. The ideal candidate will have 6+ years of experience in Account Management or Sales, a strong understanding of Salesforce, and a proven track record of meeting or exceeding targets on enterprise accounts.

• Gérer un portefeuille de comptes, en supervisant le cycle de vie post-vente, y compris les renouvellements et les expansions.
• Établir et maintenir des relations multi-niveaux au sein de chaque compte, en identifiant proactivement les opportunités de vente additionnelle.
• Collaborer avec les responsables du succès client pour garantir l'adoption du produit et la satisfaction des clients.

• Excellent written and verbal communication skills; ability to build trusted advisor relationships
• Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
• Experience managing complex, multi-stakeholder accounts with long sales cycles
• Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV)
• Strong commercial acumen — able to construct ROI narratives and business cases for expansion
• Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations
• Experience working with SaaS platforms, preferably in the Salesforce ecosystem
• Experience with Salesforce DevOps tools or release management processes
• Familiarity with CI/CD, version control, or agile development practices
• Background working with enterprise customers
• Salesforce certifications (Admin, Platform App Builder, etc.)