Account Manager

Join our growing Enterprise business as an Account Manager. In this strategic role, you will partner with key customers, drive measurable business outcomes, and manage retention and expansion across a portfolio of Mid-Market and Enterprise accounts. You will work closely with Sales, Product, and Leadership teams, acting as a trusted advisor to some of the world's most recognized organizations. Your responsibilities will include managing and growing a portfolio of customers, building relationships with senior stakeholders, driving onboarding and adoption, leading strategic business reviews, and identifying expansion opportunities. The ideal candidate will have 3-6+ years of experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS, and a strong understanding of AI, transformation, and workplace communication.

• Gestionar y hacer crecer una cartera de clientes empresariales y de mercado medio, construyendo relaciones de confianza con las partes interesadas senior.
• Comprender profundamente los objetivos del cliente, las prioridades organizativas y los indicadores de éxito, y liderar la adopción y el compromiso.
• Identificar y avanzar en las oportunidades de expansión en asociación con los Ejecutivos de Cuentas, utilizando datos del cliente y conocimientos de la plataforma.

• You know how to build credibility with senior stakeholders
• You’re excited by AI, transformation, and the future of workplace communication
• You combine relationship-building skills with analytical thinking
• You’re commercially minded and genuinely enjoy helping customers succeed
• You’re consultative rather than reactive
• You can uncover business pain points and translate them into growth opportunities
• You thrive in fast-moving environments where ownership and autonomy matter
• Strong commercial acumen and analytical capability
• Comfortable managing Enterprise or strategic customer relationships
• Ability to interpret customer usage data and translate insights into action plans
• Strong discovery, presentation, and storytelling skills
• Experience owning retention, renewals, or expansion targets
• Experience partnering closely with Sales teams on expansion opportunities
• 3–6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS
• Excellent written and spoken English
• Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
• Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools
• Experience with AI-enabled, transformation, or communication-focused platforms