Senior Commercial Operations Associate

Join Empathy as a Senior Commercial Operations Associate, where you will drive the business value agenda, build systems to demonstrate impact, and run experiments to surface new value levers. You will partner with various teams, including Sales, Client Success, and Product, to ensure alignment and execution of high-impact opportunities. Additionally, you will develop frameworks, establish best practices, and champion an experimentation mindset across the organization.

Assumer la responsabilité de l'agenda de valeur commerciale de l'entreprise, en construisant les systèmes qui démontrent l'impact d'Empathy et en exécutant des analyses.

Responsibilities

• Gérer le calendrier de la valeur commerciale au quotidien, suivre les métriques importantes, maintenir les priorités et conduire les opportunités à fort impact jusqu'à leur exécution.
• Collaborer avec les équipes de vente et de réussite client pour comprendre ce qui résonne avec les prospects et les clients, et affiner le récit de valeur d'Empathy.
• You're someone who gets energized by complex challenges, loves breaking them into their component parts, and drives them to a result

Requirements

• A self-starter who wants to own something meaningful from day one — with the IQ and EQ to rally cross-functional teams around a central goal, and the influence to keep people motivated, accountable, and organized without relying on authority
• You're practical and creative, comfortable in ambiguity, and stay a few steps ahead to proactively clear the path
• A fast and eager learner who won't hesitate to go beyond their role to fill gaps — all in focused pursuit of the shared business outcome
• Strong communicator and presenter: you can make complex frameworks land with senior stakeholders and translate them into action
• A do-er as much as a thinker: you set the strategy and then you execute it
• 5+ years of professional experience, with time spent in consulting, strategy, operations, or a similarly structured, fast-paced environment
• A self-starter with an entrepreneurial mindset: proactive by nature, energized by white space, and more at home building something from scratch than following a playbook
• Genuine excitement about experimentation: you know how to design a test, draw defensible conclusions, and move fast even with imperfect data
• A natural project and stakeholder manager: able to take a complex, ambiguous challenge, break it into parts, and drive it to a result across multiple functions — without being told what the parts are

Bachelor’s degree

• Background in management consulting and/or early-stage SaaS startup environment
• Experience working with product and tech teams, product marketing, or commercial strategy
• Experience building or operating a cross-functional program or COE from scratch
• Comfort with AI, data and analytics tools; experience building measurement frameworks

Pay

USD 100,000 - 140,000