Heat Pump Engineer (IMS)

Join IMS, a leading company in the renewable energy sector, as a Heat Pump Engineer. In this role, you will be responsible for installing and commissioning heat pump systems, managing projects efficiently, and ensuring high-quality performance. You will also perform maintenance tasks, troubleshoot issues, and maintain clear communication with project coordinators. The position offers a competitive salary, benefits, and the opportunity to work in a supportive and inclusive environment.

Install and commission heat pump and emitter systems, ensuring high quality and performance.

Our mission is to provide top-notch design, installation, commissioning, service, and maintenance of Heat Pumps, Battery and Solar.

As a Heat Pump Engineer, you will install and commission heat pump and emitter systems, ensuring high quality and performance.

About Hometree

Installation Manager – Scotland and Operation Director.

At IMS, we’re more than just a business; we’re a family and friends team with a shared history of collaboration.

With offices in Perth and Sheffield, we united our expertise to establish IMS in 1997.

In 2024, we proudly joined Hometree, a leading UK energy services company, strengthening our position in the renewable energy sector and expanding our ability to deliver exceptional service nationwide.

Join us if you’re eager to work with a close-knit, experienced team, contribute to a pioneer in renewable energy, and be part of a business that combines professional excellence with a warm, inclusive atmosphere.

Responsibilities

• Manage projects efficiently, achieve timely execution, and ensure seamless client handovers with zero callbacks.
• Perform service and maintenance tasks, troubleshoot electrical and plumbing issues, and maintain clear communication with project coordinators.
• You'll manage projects efficiently, achieve timely execution, and ensure seamless client handovers with zero callbacks.
• Your responsibilities include performing service and maintenance tasks, troubleshooting electrical and plumbing issues, and maintaining clear communication with project coordinators.
• You will also adhere to health and safety requirements and complete necessary documentation, contributing to a positive team environment and upholding the company’s standards.
• Project Management & Installations: Perform installation and maintenance tasks (e.g., underfloor heating, radiator installations, pipework, heat pump services) to expected standards and speed, following method statements and relevant standards.
• Maintenance: Conduct routine maintenance and thorough inspections on existing heat pump systems to ensure optimal performance and longevity, identifying any potential issues early on.
• Troubleshooting: Effectively troubleshoot basic issues that arise in heat pump systems, providing well-considered recommendations for repairs and enhancements.
• Record Keeping: Maintain detailed and accurate records of all service work and inspections performed, ensuring compliance with industry standards and providing a reliable reference for future maintenance.
• Safety Protocols: Diligently follow established safety protocols and industry regulations to promote a safe working environment for yourself and your colleagues.
• Customer Service: Deliver excellent customer service by communicating effectively with clients, addressing their concerns promptly, and ensuring their satisfaction with the services provided.
• Project Management: Successfully manage projects by planning and coordinating activities to ensure timely execution, while meeting established milestones and deadlines.
• Fault Finding & Repair: Conduct comprehensive fault finding and repairs for both electrical and plumbing issues related to heat pump systems, ensuring all work meets regulatory standards.
• Client Handover: Achieve a successful set-to-run handover to clients, ensuring they are fully informed and confident in the operation of their new systems, with a goal of zero callbacks or complaints.
• Coordination: Collaborate closely with the project coordinator to align on timescales and ensure the timely procurement of necessary parts and materials.
• Communication: Maintain clear and effective communication with the project coordinator throughout the project lifecycle, providing updates and addressing any emerging issues promptly.
• Health & Safety Management: Manage your health and safety requirements diligently, ensuring compliance with all relevant regulations and contributing to a culture of safety within the team.
• F-Gas Certification Training: Completion of training programs that provide essential skills and knowledge for working with refrigeration systems and handling refrigerants safely.

Requirements

Experience

• Previous experience of installing heat pump heating systems in domestic properties
• Problem-Solving Skills: Strong problem-solving skills and attention to detail.
• Team Player: Ability to work in a team-oriented environment.
• Safety Commitment: Adhere to safe working practices.
• Positive Attitude: Display enthusiasm and a positive mental attitude.
• Flexibility: Exhibit patience and a proactive approach.
• Minimum of Level 2 Plumbing, Heating or Heat Pump qualification from a recognised awarding body (i.e. City & Guilds, SVQ etc.)
• Completion of Heat Pump manufacturer installation courses
• National Certification for Unvented Hot Water Systems:
• G3 (unvented cylinder) qualification OR proven experience
• Water Regs WRAS Qualifications
• CSCS or Similar H&S Qualification: Holding a CSCS card or equivalent health and safety qualification, indicating knowledge of site safety protocols.

Preferred

• BPEC (or equivalent) GSHP or ASHP qualification.
• Gas Safety Registration
• (if applicable, e.g., Gas Safe Register)

Pay

£28,000 to £36,000 pa depending on experience

Benefits

• 25 days annual leave (plus 9 bank holidays)
• Birthday Day Off
• Additional Days off for Length of Service\*
• 0% Tools Loans
• EV Salary Sacrifice Scheme
• Company Socials and Team events
• Bonus Scheme\*
• Van and Uniform provided
• Company Mobile Phone
• \*Subject to T&Cs

Low Temperature Heating Systems qualification

Part P

Our Recruitment Process

Initial Call

Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)

Skills-Based Interview

Engage in a detailed discussion about your past experiences with our Operations Director (1 hr)

Final Interview

Face to face interview in office with Installation Manager and Operations Director.

Equal Opportunity Employer

At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.